Question 1

If I'm working, do I still need to complete time cards and turn them in?

Answer

Yes. It is very important for time cards to be recieved on time for continued services. Due to staff working wihin a modified environment and schedule, processing timelines for payroll are strict.

Question 2

For Routine RCPs, will mileage continue to be reimbursed?

Answer

Individuals continueing to provide services & submitting time cards will recieved mileage reimbursement according to reported information.

Question 3

Will I still recieve direct deposit?

Answer

Yes. Employees who are already enrolled in direct deposit will continue to recieve this method of payment.

Question 4

Where will I get my live check?

Answer

Employees not enrolled in direct deposit or Aline Pay Card, will recieve a live check via regular mail. Checks will be mailed directly from the payroll distributor. Office employees will not have the ability to track location of checks in the mail. Please esnsure that your mailing address is accurate in myADP and update it needed.

Question 5

Can I use sick leave hours to supplement loss of hours?

Answer

Employee may choose to use avaliable sick leave to supplement their loss of hours during this time. Sick leave is to be used according to the Agency's Sick Leave Policy.

Question 6

Am I able to provide services in the way of tutoring or other involvement via web call/conference?

Answer

No. This proposed method of services does not meet the requirements of the Respite Program regulations.

Question 7

Is the Office open?

Answer

At this time, our branch offices are not open to the public. Most staff is working remotely and will be able to attend to your concern by email or phone.

Question 8

When can I start to work again?

Answer

You may start back to work immediately with one household. You may respond to the message recieved with the name of the household that you will be working with.

Question 9

What if I am not able to work due to this current pandemic? Will I be penalized?

Answer

If you are unable to work, please notify your HR Representative right away. HR wil record the reason that you are unable to work for employment record. Respite Care Providers wil lnot recieve employment related penalities for absences related to the pandemic.

Question 10

Where should I turn in my paperwork or Timecard?

Answer

We encourage electronic submission of all timecards or other paperwork via email. If you are unalbe to utilize email you may submit at the Corona/Indio Branch Office drop box or sent via mail to one of our branch office addresses: Email: - inlandpayroll@inlandrespite.com / indiopayroll@inlandrespite.com Corona: 1250 Corona Pointe Court, Suite #210 Corona, CA. 92879 Indio: 36943 Cook Street, Suite 102 Palm Desert, CA. 92211 - NEW ADDRESS

Question 11

Can I continue to see all of my clients?

Answer

If you regularly see more than one household, this will need to be adjusted. Due to the risk involved, caregivers should only be seeing consumers within the same household at this time. Our admin staff will work together with you and the families to resolve this.

Question 12

Will there be protective equipment provided to me if I continue to provide respite?

Answer

Masks are required to be worn when providing respite services. Please contact our HR Department for PPE requests.

Question 13

Will we be able to get new clients right now?

Answer

New clients will be assigned on a case by case basis. The agency is looking to ensure that Respite Care Providers and families are paried adequately. If you have no clients assigned and would like to work, please contact your HR Representative.

Question 14

What do I do if I begin to get sick?

Answer

If you begin to feel ill, do not provide services and notify you HR Representative right away. If your symptoms are aligned with COVID-19, we recommend that you follow the local guidance for testing and/or treatment.

Question 15

My normal work hours have been reduced due to a COVID-19 related issue. What can I do to supplement the loss of hours?

Answer

Employees with a loss of work hours are eligible to file for State Unemployment Benefits. Please visit for https://www.edd.ca.gov/About_EDD/coronavirus-2019.htm more information.

Question 16

My CPR/First Aid Certificate will expire or has expired. Can I still provide services? How do I recertify?

Answer

Yes. All CPR/Firs Aid Certifications will be permitted to lapse until further notice. Once normal operations resume, all employees will be required to re-certify in an in-class setting. We offer free Medic First Aid classes to all employees.

Question 17

Will I get paid if I've chosen not to work during this time?

Answer

The agency is in constant evaluation of the ability to provide ongoing supplemental pay. At this time, supplemental pay has been approved for all active employees hired on or before 4/1/2020.

Question 18

When will supplemental pay be issued?

Answer

Supplemental pay will be issued for a full month at a time. This type of pay will not be distributed during regular payroll cycles. Employees can expect to recieve supplemental pay one business day after their scheduled regular pay date of the 10th for the following month.